This is give em the pickle by caryn harrington on vimeo, the home for high quality videos and the people who love them. Motivate your employees to reach customer service greatness. Aug 26, 2009 bob farrell speaks to thousands of people every year on the topic of how to give great customer service. The give em the pickle training video is one of the top customer service programs of all time. A fun and exciting video from media partners, the leadership pickles. Bob farrell inspires and motivates with reallife stories often humorous that demonstrate how consistency, teamwork, attitude, and service can make all the difference in any organization. Bob farrell s classic program focuses on the motivational side of service.
Were all in the same business, the people business. While at farrell s he developed a speech for new employees called give em the pickle. Give em the pickle bob farrell, bob farrell, media partners. Give em the pickle pickle recognition kit trainingabc. The five best customer service videos on the internet.
The pickle fun comes in all shapes and sizes and now it comes in balloon form. What bob farrell did for customer service in the runaway hit give em the pickle. Give them the pickle give em the pickle crm learning. When a customer is dissatisfied and you know there is a way to fix it, but arent sure you should give em the pickle. His wit, wisdom and charm combine for an inspirational training on the art of of service. Years ago, farrell received a letter from a loyal, but disappointed customer stating that he loved the restaurant, loved their. In other words do whatever it takes to make things right. Click here to return to the description of the video, the training materials and to buy the video training. According to bob farrell, we are all in the same business, the people business. Bob farrell s give em the pickle has become the bestselling customer service program in the world. Give em the pickle video or dvd bob farrell videos. Highly entertaining and motivational, the give em the pickle. In 1973, bob farrell sold his 55store chain of ice cream parlors to the marriot corporation. What bob farrell did for customer service in the runaway hit giveem the pickle.
Giving away pickles means giving customers what they. Some of you may be familiar with bob farrell former owner of the national chain farrells ice cream parlors and father of the pickle philosophy. Meet bob farrell, founder of farrell s ice cream parlor and restaurant, as he serves up the most important aspect of any service business taking care of the customer. Outlines the four principles that will help ensure that your customers.
One day, he received a letter from one of his regular customers. If they get those things they will follow you and achieve great things. Just give them the pickle world class service in your. Just give them the pickle world class service in your hvac. Give em the pickle video training course package includes. Bob farrells idea for giving pickles away came from the following letter.
May 04, 2011 give em the pickle by bob farrell customer service training media partners. Give em the pickle is the worlds bestselling video on customer service. Give em the pickle is a worldfamous customer service training video featuring. Bob farrells give em the pickle customer service video. They need and want certain things from you as their leader, manager, supervisors or boss. May 04, 2015 bobs customer service mantra give em the pickle. Prepackaged with four yellow bob balloons and six green give em the pickle s, our balloons and bob farrell pickle garland turn a bland office into a grand office. Give em the pickle training video by media partners. Customer service is a noble profession and bob farrell is the worlds number one ambassador of this quickly vanishing art. As a result, there have been countless letters and emails detailing extraordinary pickle stories from organizations and individuals alike. Leadership pickles training workshop with dvd with bob farrell shows that staff just like customers need pickles, those special things you do for them to keep them coming back, your employees need their pickles too.
Get your kindle here, or download a free kindle reading app. Bob farrells give em the pickle customer service video dvd. About a month ago, while traveling to a coaching conference, i received a pearl of advice from a flight attendant with whom i had shared the quotable coach daily blog. Customer service training video 1 follower 86 lines. Bob farrell inspires and motivates with reallife stories often humorous that demonstrate how consistency, teamwork, attitude, and service can make all the difference in any organization your business is not what you sell, its who you serve. I was disappointed in the quality of this video, it advertised as good quality but was very distorted as well as it bounced around alot. Bob farrell s idea for giving pickles away came from the following letter. Spend 8 cents on a free pickle to keep a customer who might spend hundreds of dollars a year and tell everyone they know how good farrells restaurant is. The pickle philosophy is the brainchild of bob farrell of farrell ice cream parlor fame.
During this time he developed a motivational speech for new employees called give em the pickle. An incredibly powerful and witty customer service message, shared by bob farrell, restaurant owner and entrepreneur. Mind you, this has been going on once or twice a week for three years. The gentleman had been coming to bobs restaurant for over 3 years.
Mar 22, 2017 give em the fry pickle inspired by bob farrell posted on march 22, 2017 one of our main goals at fry orthodontics is making sure our team members provide exceptional customer service to each and every one of our patients. Bob farrell inspires and motivates with real life stories often humorous that demonstrate how consistency, teamwork, attitude and service can make all. He expanded this speech into a career as a speaker at motivational and employeetraining. Youll learn about pickles pickles are those special or extra things you do to make people happy. The easiest way to caption and translate any video, with crowdsourcing, volunteers, and professional services.
What bob farrell did for customer service in the run away hit give em the pickle, he is now doing for leadership. Formats include streaming, dvd, usb key and more whats your pickle video. Your business is not what you sell, its who you serve. It comes complete with our new pickle recognition cards, give em the pickle balloons, a bob farrell bob blehead doll, and more see the detailed list below. Spend 8 cents on a free pickle to keep a customer who might spend hundreds of dollars a year and tell everyone they know how good farrell s restaurant is. Give em the pickle by bob farrell customer service. Download one of the free kindle apps to start reading kindle books on your. In give em the pickle, bob farrell shares anecdotal stories with humor and. Bob farrell, founder of farrell s ice cream parlor and restaurant, tells the story that coined the pickle phrase and led to the bestselling customer service training video, give em the pickle. What bob farrell did for customer service in give em the pickle spawned a pickle giving culture among many businesses worldwide.
Bob farrell built a very successful restaurant chain known for amazing burgers and shakes. Employees in any customer service industry will benefit from this program. Meet bob farrell, founder of farrells ice cream parlor and. Join bob farrell as he searches for inspiring pickle stories. Bob farrells give em the pickle customer service training video.
Ppt give powerpoint presentation free to download id. Everyday low prices and free delivery on eligible orders. May 01, 2005 give em the pickle, video, 2002, media partners corp. Get your motivational program up and going with our pickle recognition kit and its not just a clever name. It contains entertaining stories and practical ideas that will enable the reader to take such good care of customers that theyll utter those three magic words, ill be back. Farrells wit and wisdom sparkle throughout the program as he explains how great service was the hallmark of his ice cream shop empire in the 1970s. Jul 31, 2015 bob farrell, american motivational speaker bob farrell, author of give em the pickle. Ice cream magnate and customer service guru bob farrell wants give em the pickle. This dvd is copy protected and cannot be copied or downloaded to a computer. One of bob farrell s restaurants lost the loyalty of a customer by trying to charge them for a side of pickles. The trick is figuring out what your customers want and then making sure they get it. This customer service training picks up where give em the pickle left off. Give em the pickle by bob farrell customer service training video. When bob farrell read the letter, he made the official battle cry of his entire company give em the pickle.
Hello fellow wikipedians, i have just modified one external link on bob farrell motivational speaker. Our business is not what we sell or make its who we serve. Bob farrell, founder of farrells ice cream parlor and restaurant, tells the story that coined the pickle phrase and led to the bestselling customer service training video, give em the pickle. Join bob farrell as he searches for inspiring pickle stories that show you how to integrate the. I have used the video give them the pickle created by bob farrell for many years as a great example for customer service. Media partners corporation discusses the secret to a successful business, which is doing those special or extra things pickles to make customers happy. In this fun and exciting new film from media partners, bob combines his passion for serving others with powerful leadership stories to create a memorable. Apr 06, 2015 give em the pickle by bob farrell customer service training video. In that letter, a loyal customer vowed that he would not return to farrell s restaurant because the waitress wouldnt give. Farrell, ive been coming to your restaurant for over three years. The experience led to the motto that farrell became known for. Aug 08, 2014 sometimes delivering world class service in your hvac business can be as simple as just giving them the pickle. Bob s customer service mantra give em the pickle was born from a letter he received years ago. In 2008 the chain was revived, with farrell serving as an advisor to the new owners.
Farrell s wit and wisdom sparkle throughout the program as he explains how great service was the hallmark of his ice cream shop empire in the 1970s. Years ago, farrell received a letter from a loyal, but disappointed customer stating that he. Give em a pickle pdf fill online, printable, fillable, blank pdffiller. Give em the pickle video or dvd bob farrell videos trainingabc. In that letter, a loyal customer vowed that he would not return to farrells restaurant because the waitress wouldnt give him an extra pickleunless. He was a pioneer in the restaurant industry, having created one of the first national full service chain restaurants opening and managing over 150 locations before selling the chain to marriott. He remained as its spokesperson, as they added nearly a hundred more stores. An internationally topselling customer service training video for good reason give em the pickle entertains and inspires all who see it. Bob farrell inspires and motivates with real life stories often humorous that demonstrate how consistency, teamwork, attitude and service can make all the difference in any organization. English give em the pickle by bob farrell customer. Its an important lesson about not nickelanddiming your customers that all. Bob farrells classic program focuses on the motivational side of service.
Pickles are those special or extra things you do to make people happy. Pickles are extra things you do to make people happy. Leaders guides pickle paraphernalia free downloads. Bob farrell, the funny, energetic founder of farrell s ice cream parlors is the host of this hilarious and inspiring trip through the basics of customer service. Your pickle video join bob farrell as he searches for inspiring pickle stories. I always ask for an extra pickle and i always get one.